Terms & Conditions
Credit Card Payments
Our credit and debit card transactions are processed using [card provider] is an approved payments solution provider for most major banks or financial institutions such as Lloyds TSB Cardnet, Barclays, HSBC, American Express, Royal Bank of Scotland, Natwest,Halifax and Bank of Scotland.
All card numbers are encrypted using 128 bit encryption. This information is not kept or passed on to us.
As exchange rates around the world continually change, payments made to Professional Grooming Supplies Ltd are always taken in UK pounds (£) Sterling. Other currency shown on the website are approximates according to daily currency exchange rates offered by www.xe.com. Banks and other financial institutions rates may vary and for a more precise exchange rate we recommend checking your payment provider.
As part of our commitment we offer a fast, efficient delivery service. Orders received by 2pm Monday to Friday will normally be shipped the same day. UK orders over £85 will be delivered free of charge (exclusions apply see below)
Large, heavy, equipment items such as tables and baths may incur an additional charge. Where this applies you will be advised at time of ordering – on-line at the checkout and directly whilst on the telephone. These items are dispatched via a specialist carrier for which a pallet charge may apply. Please note that pallets will be delivered curbside. Please make sure you have the correct assistance to bring your product into your premises. Where Next Day Delivery is selected for a pallet delivery, this is not guaranteed but will receive priority treatment. Pallet deliveries are typically 48 hours subject to stock availability to UK addresses please check with us for overseas locations
You must notify us in writing (email is acceptable) of any errors in your order within 24 hours of receipt, this includes, but is not exclusive to, goods received damaged or missing parts and missing items so they can be rectified. Photographs of damaged goods should be forwarded to us. We will not accept claims outside of this time period.
Please note that orders placed on-line on Saturdays, Sundays and bank holidays or when the 2.00pm deadline on weekdays has passed, will be dispatched the next working day (this also refers to where next day delivery is requested/paid for). Standard deliver is 2 to 5 working days, all delivery pricing is based on Monday to Friday delivery, if weekend delivery is required we need to be contacted for the cost of delivery, free delivery is excluded for this service and all costs are payable by the customer in these circumstances.
UK orders over £85 will be shipped free of charge (excluding large, heavy equipment items as detailed above). Orders upto and including £85 will be charged at £4.99 incl VAT (Excludes Scottish Highlands + Islands)
If there is an item that is required urgently, we can offer you an express delivery service and the charge for this service is £5.99 incl VAT. Please note that express deliveries take place Monday to Friday. In the event that the courier has attempted delivery and has been unable to do so and the order has been returned to us a redelivery charge is payable by the customer this charge is from £4.99 regardless of the vaule of the order.
Deliveries to UK non mainland & offshore addresses are charged at individual rates . These are available at the time of ordering and will feature on-line at the basket/checkout or can be quoted in advance by telephoning us.
Deliveries to European countries will normally be made via road courier and will be charged according to product size and weight. For any countries not available on the drop down shipping option, please contact us for a quote on 01530 817070.
We are able to ship to most countries throughout the world, if your country does not appear on the dropdwn list of countries at the checkout. Please email us at [email protected] for a shipping quote. Unfortunately due to aviation regulations we are unable to ship some items outside of the UK for example aerosols or liquids by air. Please note we do not accept return of items shipped outside of the UK. In the event of a fault developing with your product customers need to contact the manufacturer directly for any warranty claims as it is the manufacturer that provides the warranty. All shipping costs for any purpose or reason are at the customers expense.
Online, mail and telephone order customers have the right to cancel their order for a limited time even if the goods aren’t faulty. We will offer a refund to customers if you have notified us in writing within 14 days of receipt that you wish to cancel your order. Cancelled goods must be returned to ourselves within a further 14 days after we have been notified. Your unwanted item must be unused, undamaged and in it’s original packaging. We will refund customers within 14 days of receiving the goods back (Excludes carriage charges). No reason for return is required. (The return of goods purchased in store is at the managements discretion). Notification that you would like to make a return should be emailed to [email protected]
Please note that you will be responsible for the cost of returning the goods to us unless we delivered the item to you in error.
We recommend you keep the original shipping box and wrap the return item well to avoid damage in transit. Please remember the packaging of the item is the responsibility of the sender, not the courier. Should items being returned to us be damaged/lost in transit this is the responsibilty of the sender, exchanges and refunds will not be offered for goods not received back or received back damaged in transit
If you are returning a large item such as a table or bath, please ensure you keep the original pallet and packaging as used for delivery. This will be required by the courier for collection and return.
Please be aware that Books and DVD’s are non-returnable.
Please remember to include a Professional Grooming Supplies Return Form which you can download here or, if you prefer, a covering letter including your full name, address and contact telephone number so we know who the package is from. We will need to contact you to arrange payment or a refund.
Although this is a rare occurrence, we highly recommend using recorded delivery option so that you can track your package should it go astray.
This clause applies to goods shipped to UK addresses/destinations only. We do not accept the return of goods shipped outside of the UK.
Trade Transactions – Business to Business
A customer falling into this category is defined as a person(s) or Company purchasing goods for use either partly or wholly within their business or their employers business or for resale. If you, as a trade customer (B2B) incorrectly orders or does not wish to keep any goods ordered Professional Grooming Supplies Limited (“the Company”) may, in its sole discretion, determine whether or not to accept their return. Goods will not be considered for return after 14 days of purchase, all goods where a return request is to be considered must be unused and in their original unopened packaging regardless of how much time has elapsed since purchase. The acceptance by the Company of returned goods shall be on such terms as it may determine and in particular the Company will not cover the cost of the return carriage and reserves the right to charge a restocking fee of up to 25% of the invoiced value. Any order for goods that are specially made or obtained (“Specials”) must be paid for at the time of ordering and may not be cancelled by the customer once the order has been accepted by the Company nor will any allowance be made in respect of Specials if they are subsequently returned. Returns will not be accepted where packaging has been opened and/or the goods have been used. All requests to make returns, for any reason, must be notified to us in writing (email is acceptable) within 24 hours of you receiving the goods. You must notify us in writing (email is acceptable) of any errors in your order within 24 hours of delivery of the order, this includes, but is not exclusive to, goods received damaged or missing parts and missing items so they can be rectified. Photographs of damaged goods should be forwarded with the email.We will not accept claims outside of this period.
Where a manufacturing fault develops with a product and the goods are covered by a manufacturers warranty/guarantee, we will endeavour to liaise with the manufacturer on your behalf. However, the warranty/guarantee is between you the customer and the manufacturer and there may be occasions where we advise you deal with them directly. Liability is restricted to the supply of replacement parts only during the warranty/guarantee period (usually 12 months), labour and any carriage costs are at the customers expense. Technicians to carry out the work need to be sourced and instructed by the customer and the customer should determine and take responsibilty for ensuring they are suitably qualified to carry out the work required. No liability whatsoever is accepted for any loss of earnings under any circumstances. No liability whatsoever is accepted by the company once the warranty/guarantee period has expired. Warranties/guarantees, cover manufacturing defects only, warranty/guarantees are only provided on electrical items and the warranty/guarantee is restricted to electrical motors only. The warranty/guarantee does not cover wear and tear items eg carbon brushes.
The warranty/guarantee does not cover instances where it is determined by the company’s technicians that any damage is as a result of the item being damaged/misused/unsatisfactorily maintained by the purchaser the company’s technicians are the sole arbiter in this decision and their decision is final. Where inadequate maintenance, servicing, misuse or investigation/work is carried out by a technician that has not been authorised by ourselves the warranty/guarantee will become null and void.
We do accept the return of goods shipped to addresses/destinations outside of the UK. In the event of a warranty claim for items shipped to addresses/destinations outside of the UK the purchaser would need to deal directly with the manufacturer.
We will aim to refund all items within 24 hours of receipt (subject to our returns policy).
If you need to return an item for warranty/guarantee repair please ensure it is packed in the following way:
- Remove the stand and nozzles/hoses from dryers and any blades from clippers
- To avoid damage, wrap the item well in bubble wrap or similar before putting it in a strong box. Pack tightly so it cannot move around in transit. Tape the box using strong tape and then wrap in plastic to avoid water damage if transiting in bad weather
- Address the box clearly with both the delivery address and sender details
- Include a covering letter
A charge is levied for servicing/repair of items outside of warranty. This does not affect your statutory customer rights.
Warranties/guarantees are only valid on items purchased and used in the United Kingdom. Warranties/guarantees are provided by the manufacturers and are usually restricted to 12 months from the date of purchase unless otherwise stated. In the event of a fault developing on goods shipped outside of the UK the purchaser would need to contact the manufacturer direct to resolve the issue.
If it is deemed an item has not been maintained satisfactorily or it has been misused or damaged then the warranty will be null and void. Warranties cover manufacturing defects and do not cover items subject to wear and tear, eg carbon brushes on electrical motors. Please note the warranties/guarantees are provided by the manufacturers whilst we will give assistance by liaising with these manufacturers on your behalf there may be some instances where it will be necessary for you to liaise directly with the manufacturer in respect of your claim. Warranties/guarantees do not cover the cost of labour charges, the provision of technicians to carry out the work or any form of carriage charge how so ever incurred and is limited to replacement of electrical motors that are have failed due to a manufacturing defect only . It is the customers responsibilty to ensure that the techncian employed by them is suitably qualfied to carry out the work, the technician would need to provide a report to the company confirming the replacement part required and the reason it needs to be replaced and why a repair to that part is not appropriate. No liabilty whatsoever is accepted for loss of earnings under any circumstances. No liability whatsoever is accepted by the company once the warranty/guarantee period has expired.
It is regrettable that we are not always able to provide customers with colour-perfect images of our items on the website. Customers accept that the photographs we make available on our website are as accurate as possible but are provided for informational purposes only, in order to give prospective customers a guide.
Whilst every care has been taken to ensure descriptions, measurements, colours and prices are accurate at the time of going to press, Professional Grooming Supplies reserves the right to affect changes at any point in time. To the best of our knowledge notifications of any amendments will be given at the time of ordering, however some supplier changes are not always identified to us at the time of delivery. Should a product not fit the description to the customer’s satisfaction it can be returned to Professional Grooming Supplies under the Return conditions as previously detailed. Through the year prices are subject to change, possibly linked to currency fluctuations. We will endeavour to absorb cost increases but on certain occasions or extremes may need to pass those on to continue selling a product. Prices may go down as well as up. Latest prices are available at www.professionalgroomingsupplies.com
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