Terms & Conditions

Our credit and debit card transactions are processed using [card provider] is an approved payments solution provider for most major banks or financial institutions such as Lloyds TSB Cardnet, Barclays, HSBC, American Express, Royal Bank of Scotland, Natwest,Halifax and Bank of Scotland.

All card numbers are encrypted using 128 bit encryption. This information is not kept or passed on to us.

As exchange rates around the world continually change,  payments made to Professional Grooming Supplies Ltd are always taken in UK pounds (£) Sterling. Other currency shown on the website are approximates according to daily currency exchange rates offered by www.xe.com. Banks and other financial institutions rates may vary and for a more precise exchange rate we recommend checking your payment provider.

Click here for delivery options

You must notify us in writing (email is acceptable) of any errors in your order within 24 hours of receipt, this includes, but is not exclusive to, goods received damaged or missing parts and missing items so they can be rectified. All items must be checked and tested to ensure they are working/performing correctly on receipt. Photographs of damaged goods should be forwarded to us. We will not accept claims outside of this time period.

Deliveries are carried out by 3rd party couriers/freight companies, there may be instances where we have liaised with you (the customer) to agree a delivery day/date or a specific delivery option has been selected. In the event that the 3rd party courier/freight company fails to deliver on due/agreed, day/date, or in line with selected delivery option Professional Grooming Supplies Ltd accepts no liability for any losses, financial or otherwise incurred under any circumstances.

UK orders over £100 will be shipped free of charge. Orders upto and including £100 will be charged at £5.50 incl VAT. (Excludes Scottish Highlands + Islands)

In the event that the courier has attempted delivery and has been unable to do so and the order has been returned to us a redelivery charge is payable by the customer this charge is from £5.95 regardless of the value of the order. In the event redelivery is not required/possible the cost of the attempted delivery will be retained from the refund of the order.

Deliveries to UK non mainland & offshore addresses are charged at individual rates. . The shipping cost is shown at the checkout prior to payment being made for the order.

We are able to ship to most countries throughout the world, if your country does not appear on the dropdown list of countries at the checkout. Please email us at sales@professionalgroomingsupplies.com for a shipping quote.   Unfortunately, due to aviation regulations we are unable to ship some items outside of the UK for example aerosols or liquids by air. Please note we do not accept return of items shipped outside of the UK. In the event of a fault developing with your product customers need to contact the manufacturer directly for any warranty claims as it is the manufacturer that provides the warranty. All orders are shipped Delivered at Place the buyer is responsible for all shipping costs, unloading fees, import duty, taxes and customs clearance fees. All postage/shipping costs refer to parcel shipping only if a pallet delivery is necessary, please contact us for a pallet shipping quotation. In the event you do not take delivery of the item(s) and they are returned to us by the courier we will deduct all costs associated with the order from the refund, an example of costs would be, but is not exclusive to, outward and return shipping.

Click here for link for returns policy & procedure.

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

    • Pay in 3

Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

Professional Grooming Supplies Limited may at its sole discretion choose not to accept orders with a value of less than £100 using the Klarna payment option.

A customer falling into this category is defined as a person(s) or Company purchasing goods for use either partly or wholly within their business or their employer’s business or for resale. If you, as a trade customer (B2B) incorrectly orders or does not wish to keep any goods ordered Professional Grooming Supplies Limited (“the Company”) may, in its sole discretion, determine whether or not to accept their return. Goods will not be considered for return after 14 days of purchase, all goods where a return request is to be considered must be unused and in their original unopened packaging regardless of how much time has elapsed since purchase. The acceptance by the Company of returned goods shall be on such terms as it may determine and in particular the Company will not cover the cost of the return carriage and reserves the right to charge a restocking fee of up to 25% of the invoiced value.  Any order for goods that are specially made or obtained (“Specials”) must be paid for at the time of ordering and may not be cancelled by the customer once the order has been accepted by the Company nor will any allowance be made in respect of Specials if they are subsequently returned. Returns will not be accepted where packaging has been opened and/or the goods have been used or damaged. All requests to make returns, for any reason, must be notified to us in writing (email is acceptable) within 24 hours of you receiving the goods. You must notify us in writing (email is acceptable) of any errors in your order within 24 hours of delivery of the order, this includes, but is not exclusive to, goods received damaged or missing parts and missing items so they can be rectified. Photographs of damaged goods should be forwarded with the email.We will not accept claims outside of this period. Return of electrical spare parts will not be accepted under any circumstances.

Where a manufacturing fault develops with a product and the goods are covered by a manufacturer’s warranty/guarantee, we will endeavour to liaise with the manufacturer on your behalf.  However, the warranty/guarantee is between you the customer and the manufacturer and there may be occasions where we advise you deal with them directly. We must be notified in writing (email) is acceptable of the nature of the problem being experienced, this written notification must fall within the warranty period. Liability is restricted to the supply of replacement parts only during the warranty/guarantee period (usually 12 months), labour and any carriage costs are at the customer’s expense. Technicians to carry out the work need to be sourced and instructed by the customer and the customer should determine and take responsibility for ensuring they are suitably qualified to carry out the work required. No liability whatsoever is accepted for any loss of earnings under any circumstances or any other losses of any sought in any way incurred. No liability whatsoever is accepted by the company once the warranty/guarantee period has expired. Warranties/guarantees, cover manufacturing defects only, warranty/guarantees are only provided on electrical items and the warranty/guarantee is restricted to electrical motors only. The warranty/guarantee does not cover wear and tear items eg carbon brushes.

The warranty/guarantee does not cover instances where it is determined by the company’s technicians that any damage is as a result of the item being damaged/misused/unsatisfactorily maintained by the purchaser the company’s technicians are the sole arbiter in this decision and their decision is final. Where inadequate maintenance, servicing, misuse or investigation/work is carried out by a technician that has not been authorised by ourselves the warranty/guarantee will become null and void.

We do accept the return of goods shipped to addresses/destinations outside of the UK. In the event of a warranty claim for items shipped to addresses/destinations outside of the UK the purchaser would need to deal directly with the manufacturer.

We will aim to refund all items within 24 hours of receipt (subject to our returns policy).

Please allow 3-5 working days for the payment to reach your debit or credit card as standard. We can only refund any amount due on the card used for original payment.

If you need to return an item for warranty/guarantee repair, please ensure it is packed in the following way:

  •  Remove the stand and nozzles/hoses from dryers and any blades from clippers
  •  To avoid damage, wrap the item well in bubble wrap or similar before putting it in a strong box. Pack tightly so it cannot move around in transit.  Tape the box using strong tape and then wrap in plastic to avoid water damage if transiting in bad weather
  •  Address the box clearly with both the delivery address and sender details
  • Include a covering letter
We highly recommend sending your item by registered post or courier so you are able to track your package should it go astray.

A charge is levied for servicing/repair of items outside of warranty. This does not affect your statutory customer rights.

Warranties/guarantees are only valid on items purchased and used in the United Kingdom. Warranties/guarantees are provided by the manufacturers and are usually restricted to 12 months from the date of purchase unless otherwise stated.  We must be notified in writing (email) is acceptable of the nature of the problem being experienced, this written notification must fall within the warranty period. Liability is restricted to the supply of replacement parts only during the warranty/guarantee period. In the event of a fault developing on goods shipped outside of the UK the purchaser would need to contact the manufacturer direct to resolve the issue.

If it is deemed an item has not been maintained satisfactorily or it has been misused or damaged then the warranty will be null and void. Warranties cover manufacturing defects and do not cover items subject to wear and tear, eg carbon brushes on electrical motors. Please note the warranties/guarantees are provided by the manufacturers whilst we will give assistance by liaising with these manufacturers on your behalf there may be some instances where it will be necessary for you to liaise directly with the manufacturer in respect of your claim. Warranties/guarantees do not cover the cost of labour charges, the provision of technicians to carry out the work or any form of carriage charge how so ever incurred and is limited to replacement of electrical motors that have failed due to a manufacturing defect only. It is the customers responsibility to ensure that the technician employed by them is suitably qualified to carry out the work, the technician would need to provide a report to the company confirming the replacement part required and the reason it needs to be replaced and why a repair to that part is not appropriate. No liability whatsoever is accepted for loss of earnings under any circumstances. No liability whatsoever is accepted by the company once the warranty/guarantee period has expired.

It is regrettable that we are not always able to provide customers with colour-perfect images of our items on the website. Customers accept that the photographs we make available on our website are as accurate as possible but are provided for informational purposes only, in order to give prospective customers a guide.

Whilst every care has been taken to ensure descriptions, measurements, colours and prices are accurate at the time of going to press, Professional Grooming Supplies reserves the right to affect changes at any point in time. To the best of our knowledge notifications of any amendments will be given at the time of ordering, however some supplier changes are not always identified to us at the time of delivery. Should a product not fit the description to the customer’s satisfaction it can be returned to Professional Grooming Supplies under the Return conditions as previously detailed.  Through the year prices are subject to change, possibly linked to currency fluctuations. We will endeavour to absorb cost increases but on certain occasions or extremes may need to pass those on to continue selling a product. Prices may go down as well as up. Latest prices are available at www.professionalgroomingsupplies.com

If you wish to contact us, please email us at sales@professionalgroomingsupplies.com or via the ‘contact us’ page. Professional Grooming Supplies Ltd reserves the right to cancel/not fulfil any order without reason.

To telephone:
From the UK: 01530 817070
Outside the UK: +44 1530 817070
 

Alternatively, you can mail us at:

Customer Service
Professional Grooming Supplies Ltd
Unit 3 Apollo Court
Vulcan Way
Coalville
Leicestershire
LE67 3FD
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