Returns Information

In the unlikely event that you want to return your purchase, please follow our simple returns procedure. You must notify us in writing within 14 days of receiving the goods if you wish to return any item(s) All items must be unused and in a perfect condition for resale.  Any item returned to us must be in its original undamaged product packaging.  We recommend you keep the original shipping box and wrap the return item well to avoid damage in transit. On receipt of the return, our staff/technicians (as appropriate) will inspect the returned item(s).  Provided the goods are in their original condition and packaging and unused, we will issue a refund within 7 days of the item being received by us. This refund will be issued to the original method of payment.

Please remember to include a Professional Grooming Supplies Return Form which you can download here or, if you prefer, a covering letter including your full name, address and contact telephone number so we know who the package is from. We will need to contact you to arrange payment or a refund.

Always keep your invoice as this is your proof of our guarantee for those items which have a warranty.

Please note all Books & DVDs have a no return policy unless faulty and Scissors and Blades have a 7-day return policy.

When sending a return, the parcel is your responsibility until it reaches us. You are also responsible for the postage for the return parcel. We strongly recommend you send it a recorded post. If you are returning an item as a result of a mistake by Professional Grooming Supplies we will refund the cost of postage for the returned item(s).

Return of goods is the buyer’s responsibility and at the buyer’s own cost. Please ensure that the item is sufficiently packaged as we are not responsible for any damage which could occur in transit.

If you are returning a large item such as a table or bath, please ensure you keep the original pallet and packaging as used for delivery. This will be required by the courier for collection and return. Larger items such as baths and tables must be returned to us using a pallet transport service. 

Returns cannot be considered after 14 days from the date of purchase

We do not accept the return of goods/items shipped outside of the United Kingdom.

When sending a return, the parcel is your responsibility until it reaches us. You are also responsible for the postage of the return parcel. We strongly recommend you send it recorded post.

If you are returning an item as a result of a mistake by Professional Grooming Supplies we will refund the cost of postage for the returned item(s)

Provided the goods are in their original condition and packaging and unused, we will issue a refund within 14 days of the item being received by us. This refund will be issued to the original method of payment.

Goods returned within 14 days that are unused and in their original packaging can be exchanged. Please print and detail on the returns form which items you would like to exchange. 

Our returns period is 14 days from purchase. We are unable to accept returned books, DVD’s and hygiene products.

Returns Department
Professional Grooming Supplies
Unit 3 Apollo Court
Vulcan Way
Coalville
Leicestershire
LE67 3FD

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