Online, mail and telephone order customers have the right to cancel their order for a limited time even if the goods aren’t faulty. We will offer a refund to customers if you have notified us in writing within 14 days of receipt that you wish to cancel your order. Cancelled goods must be returned to ourselves within a further 14 days after we have been notified. Your unwanted item must be unused, undamaged and in it’s original packaging. We will refund customers within 14 days of receiving the goods back (Excludes carriage charges). The return of items purchased in store is at the managements discretion.
Please note that you will be responsible for the cost of returning the goods to us unless we delivered the item to you in error.
We recommend you keep the original shipping box and wrap the return item well to avoid damage in transit. Please remember the packaging of the item is the responsibility of the sender, not the courier.
If you are returning a large item such as a table or bath, please ensure you keep the original pallet and packaging as used for delivery. This will be required by the courier for collection and return.
Please be aware that Books and DVD’s are non-returnable.
Please remember to include a Professional Grooming Supplies Return Form which you can download here or, if you prefer, a covering letter including your full name, address and contact telephone number so we know who the package is from. We will need to contact you to arrange payment or a refund.
Although this is a rare occurrence, we highly recommend using recorded post so that you can track your package should it go astray.
If you have any questions please call us on 01530 817070. Our lines are open 9.00am to 5.00pm Monday to Friday).